Record #: ORI1706
Last Modified: 18 Aug 2023
Last Full Update: 30 Aug 2022


Description (Service) This program extends the Welcome Centre settlement services to newcomer clients living in Simcoe County. Services provided in the Welcome Centre system are mirrored and supplied to outreach locations through mobile delivery.

Assists individuals in gathering information and resources and provides support in a welcoming and culturally sensitive manner.

Clients are encouraged to develop a one-to-one trusting relationship with staff, while accessing all the services they require to help integrate economically and socially into their local communities.

Also supports volunteer led English Conversation Circles, where participants practice English skills and meet other newcomers in their community (at certain locations).

Core immigrant services include:
  • settlement services
  • employment services
  • accreditation and qualification information assistance
  • English language skills
  • other supports to connect newcomers with local services
Serves clients by individual appointments at various locations and can deliver to other areas in Simcoe County throughout the week based on request.

English language assessment done in partnership with Achēv Language Services.

All services are currently being provided virtually.

Service Details

Hours Varies by location, see separate entries for mobile units, call or see website for details Virtual walk-in appointments available through Zoom:
  • Mon 9 am-12 noon - for link, click here
  • Thu 1 pm-4 pm - for link, click here
Conversation circle (offered virtually): Mon, Thu 6:30 pm-7:30 pm. To join, contact the mobile unit at or call 289-871-3045
Areas Served Orillia
Eligibility Ages: 18 year(s) and up

Newcomer, In-Home Caregivers, International Students, Naturalized Citizens, Permanent Residents, Refugee Claimants, Temporary Foreign Workers
Application Call for appointment mentioning that appointment is for Mobile Unit. Walk-ins may be accommodated, but advance appointments are encouraged.
Languages Farsi - Interpretation ; Interpretive Services - Interpretation, for other languages, able to connect with interpreters by teleconference call
Fees None

Address and Location

Located In Community Orillia
Address & Map
Orillia City Hall, 50 Andrew St S
Suite 102
Orillia, ON
Canada L3V 7T5
Physical Access Fully Accessible

Contact information

Office Phone 1-877-761-1155 ext 3045, Toll Free
Social Media Facebook Facebook:
Primary Contact Ian Cowie, Mobile Unit Facilitator; Phone: 289-338-5140; Email:
Mailing Address 16655 Yonge St, Unit 26 
Newmarket, ON 
Canada L3X 1V6

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