Kids Help Phone

Site: Toronto - Mailing Address

Service: Crisis Text Line

Record #: MET1823
Last Modified: 22 Apr 2026
Last Full Update: 21 Apr 2026

Description

Description (Service)

Support and information in any type of crisis by trained volunteers crisis responders

  • text CONNECT or PARLER to 686868 or message online from a web browser
  • available in English and French
  • does not provide medical advice

Access to culturally sensitive counselling (dependent on crisis responder availability)

  • youth who identify as Indigenous can ask to be connected with a First Nations, Inuk or Métis crisis responder by texting FIRST NATIONS, INUIT, OR METIS to 686868
  • youth who identify as Black can text RISE to 686868

Service Details

Hours Mon-Sun 24 hours
Areas Served Canada
Boundaries Canada
Eligibility Youth in crisis
Residency Requirements: Canada
Application Text CONNECT (English) or PARLER (French) to 686868
Languages English, French
Fees None

Address and Location

Located In Community Toronto
Address & Map
Toronto
Toronto, ON
Canada
 
View Google Map
Intersection University Ave and Dundas St W
Physical Access Not applicable

Contact information

Office Phone 416-586-5437, Administration
Toll Free Phone 1-800-668-6868, 24-hour Counselling
Crisis Phone 686868, Youth text CONNECT or PARLER
Website http://kidshelpphone.ca/need-help-now-text-us
Social Media Facebook Facebook: https://www.facebook.com/KidsHelpPhone
LinkedIn LinkedIn: https://www.linkedin.com/company/kidshelpphone
YouTube YouTube: https://www.youtube.com/user/KidsHelpPhone
Instagram Instagram: https://www.instagram.com/KidsHelpPhone
Mailing Address 439 University Ave 
Suite 300 
Toronto, ON 
Canada M5G 1Y8

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