Ontario Energy Board (Central East)

Site: Central East Ontario - No Physical Address

Service: Low-Income Energy Assistance Program (LEAP) - Central East Application Sites

Add to List Suggest Update
Record #: CWD1648
Last Modified: 29 Aug 2025
Last Full Update: 28 Mar 2025

Description

Description (Service)

The Ontario Energy Board's Low Income Energy Assistance Program (LEAP) provides financial assistance for individuals experiencing difficulty paying their current arrears. LEAP applicants no longer need to be in threat of disconnection or have been disconnected, but they still need to be in arrears and at or below the income thresholds

Program runs from Jan 2-Dec 31 each year (unless funds are depleted before Dec 31). The limitation on receiving LEAP only once per year is waived, but the total amount received by a household may not exceed the maximum grant amount for the year

Maximum grant is $650 per household per year ($780 if home is heated electrically). Grant is credited directly towards the heating bill.

To access LEAP individuals should contact the access agency in their area. Agency may be able to arrange a hold on a disconnection notice while a case is being reviewed. All decisions can be appealed.

To determine who to call in your area, find the company that you receive your heating from in the lists below:

Hydro Companies

  • Alectra (formerly Power Stream Inc) Contact United Way Simcoe Muskoka-Leap Program
  • Elexicon Energy Inc (formerly Veridian Connections Inc) (Gravenhurst) Contact United Way Simcoe Muskoka-Leap Program
  • EPCOR (formerly COLLUS Power Corporation) Contact United Way Simcoe Muskoka-Leap Program
  • ERTH Power Corporation Contact Huron County, Pathways
  • Festival Hydro Inc (Perth and Huron Counties) Contact City of Stratford Social Services Department - Housing Stability Bank
  • Hydro One Contact United Way Simcoe Muskoka-Leap Program
  • InnPower (formerly Innisfil Hydro) Contact United Way Simcoe Muskoka-Leap Program
  • Lakefront Utilities Inc Contact The Help Centre of Northumberland
  • Lakeland Power Distribution Contact District Municipality of Muskoka
  • New Market-Tay Power Distribution Contact The Salvation Army, Northridge Community Church
  • Wasaga Distribution Inc Contact Empower Simcoe, Regional Housing Support Services South Georgian Bay
  • Wellington North Power Inc Contact 2-1-1 to complete intake for United Way of Bruce Grey. May be put on a waiting list if funds are depleted or limited.
  • Westario Power Inc Contact Bruce County Housing (for all Westario customers)

Natural Gas

  • Enbridge Gas Distribution and former Union Gas customers within Ontario Contact United Way Simcoe Muskoka - Leap Program

Click here for information about making a complaint to the Ontario Energy Board

Service Details

Public Comments If funds are depleted or additional assistance is required, call 2-1-1 for referral to County program, or click here to find agency for applicable area

As of January 1, 2019, Enbridge Gas Distribution and Union Gas have merged into one company, Enbridge Gas Inc
Hours Varies
Dates: Program runs annually Jan 2-Dec 31
Areas Served Bruce County ; Grey County ; Haliburton ; Huron County ; Kawartha Lakes ; Muskoka District ; Northumberland County ; Parry Sound District ; Perth County ; Peterborough (County of) ; Simcoe County
Eligibility May be available to low-income customers of heating distributors experiencing difficulty paying current arrears. Decision will be based on several factors including long-term viability of the account. Disconnection notice is not required to be eligible.
Application Call applicable agency in your area to apply. Pre-screening by telephone before in-person interview.
Languages English
Fees None

Address and Location

Located In Community Toronto
Address & Map
Toronto, ON
Canada M4P 1E4
Physical Access Not Applicable

Contact information

Office Phone No public phone number available
Website www.oeb.ca/consumer-information-and-protection/bill-assistance-programs/low-income-energy-assistance-program

Categories

CWD_NEWHUB_HEADINGGROUPS Child, Youth & Family ; Financial Assistance ; Housing
CWD_NEWHUB_HEADINGS Financial Assistance Programs ; Utility Assistance ; Utility Payment Assistance

The information on the Website is provided for information purposes only. It is not intended to provide medical, legal or professional advice whatsoever and should not be relied upon in that respect. The website and the content are provided "as is". While Community Connection/211 endeavors to provide information that is correct, accurate and timely, Community Connection/211 makes no representations or warranties, express or implied, regarding the website and the content. The inclusion of an organization and information about its programs and services on the Website does not imply endorsement by Community Connection/211, nor does exclusion indicate lack of endorsement. For more information, please read the full Terms of Use for this site